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Refund Policy

Tree Lined Path

At WE GOT YOU, we are committed to delivering high-quality service and customer satisfaction. Our refund policy is designed to be fair and transparent while protecting the value of our time and resources.

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1. Refund Eligibility
Refunds are not issued for completed services unless there is a verified issue with the quality of work, which must be reported within 7 days of service completion for review.

2. No-Show Guarantee
In the rare instance that our team fails to show up for a scheduled and confirmed appointment without prior notice, a full refund will be issued upon request, or the service may be rescheduled at no additional cost.

3. Non-Refundable Situations
Refunds will not be issued for the following:

  • Customer cancellations made with less than 48 hours’ notice

  • Dissatisfaction due to pre-existing conditions not disclosed before service

  • Work already completed and documented with photos, unless proven defective

4. Service Deposits
Any deposits made toward future services are non-refundable but may be applied toward rescheduled services if the cancellation follows our 48-hour notice policy.

5. Dispute Resolution
If there is a concern about a completed service, please contact us within 7 days. We will review the issue and may offer a re-service or partial credit if deemed appropriate.

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